Design
How to write wine-list lines guests will actually order
Replace unpronounceable crus and WSET notes with one clause a server can repeat. Wine list language for UK restaurants, pubs, and hotels.
Written by Marco Azzari on
A name nobody can say is a wine that does not sell. The fix is not a tasting sheet. It is one clause, in plain words the table and the floor share, that a server can repeat without going to school.
This page is for rooms without a sommelier on every shift, and for sommeliers whose lists still intimidate. Diners already say they would buy more bottles if talking to the wine person did not feel like a test. Language is part of that test.
What a line has to do
In the ten seconds a guest gives a row, the line must answer three things:
- What is this, in words I can say out loud.
- Roughly what will it do next to food (weight, not a flavour essay).
- That I will not look foolish if I point at it.
Producer, appellation, vintage, price can stay. They are data. The clause is the human part. "Crisp, with the hake" does more than "citrus peel, wet stone, saline finish, 18 months in used pièce."
Ban the fog
Do not write empty WSET poetry on a working list. If a sentence could only be said in an exam, cut it. Guests do not order "forest floor." Servers do not remember it at nine o'clock on a Friday. The brand rule on this site is the same: no tasting-note theatre.
Do not write "goes with everything." That is how house wine becomes invisible.
Do not write in words the floor cannot say. Many UK floor teams work in English as a second language; a line full of French appellation jargon is a line that will be skipped.
One clause, then stop
Pattern that holds up in service:
- Name as printed on the bottle (or a short, honest house name).
- One clause: grape or style the guest already knows, plus a food hook from your menu.
- Glass prices (125 ml, 175 ml) if you pour it. Bottle price.
Example of the job, not a prescription for your cellar: a white that actually sits with the lamb and the hake gets "dry, with the lamb or the fish," not a paragraph about hedgerow herbs. If three dishes need that wine, say the three dishes on the staff crib sheet, not on the guest page. The guest page stays short.
Pronunciation is a sales tool
If the team rehearses one name per section, more of that section sells. If nobody will rehearse a cru, do not put that cru in the volume slot. Put it where a guest who cares will hunt for it, or drop it.
Sommeliers: this is not an attack on craft. The palate stays. The page stops asking the guest to have your education. You still get to talk at the table when the table wants to talk. The list should work when you are in the cellar.
For the build around the words, go back to wine-list design. For matching lines to plates, pair the list to the food menu.
About the author
Marco Azzari
Founder of Wine CFO · Wine List Engineer for UK restaurants
I help restaurants, hotels and bars across the UK earn more from the wine they already sell. I price lists wine by wine, cost by-the-glass programmes on their real yield, rebuild selections around the food menu, and rewrite lines so guests understand what they're ordering. Every Wine Profit Checkup goes across my desk personally.
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